Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
xenoradivias Financial Services is committed to protecting your privacy and maintaining the security of your personal information. This policy explains how we collect, use, store, and protect your data when you use our scenario modeling platform and related services.
Information We Collect
We collect various types of information to provide and improve our financial modeling services. This includes information you provide directly, data collected automatically through your use of our platform, and information from third-party sources when necessary for service delivery.
Personal Information You Provide
- Name, email address, and contact information during account registration
- Professional information including job title, company, and industry sector
- Financial data and scenario parameters you input into our modeling tools
- Communication preferences and subscription settings
- Payment information processed through secure third-party processors
- Support inquiries and correspondence with our team
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage patterns and interaction data within our platform
- Session duration, page views, and feature utilization statistics
- Cookies and similar tracking technologies for platform functionality
- Performance metrics and error logs for system optimization
How We Use Your Information
Your information enables us to deliver personalized financial modeling services, maintain platform security, and continuously improve our offerings. We process your data based on legitimate business interests, contractual obligations, and your consent where required.
We use collected information to provide scenario modeling services, process your financial data calculations, maintain your account security, and send relevant updates about platform features. Additionally, we analyze usage patterns to enhance user experience and develop new functionality that better serves our Canadian financial services community.
Data Sharing and Disclosure
We maintain strict controls over data sharing and only disclose information when necessary for service delivery, legal compliance, or with your explicit consent. Our approach prioritizes your privacy while enabling essential business operations.
Service Providers: We work with trusted third-party providers for payment processing, data storage, and platform hosting. All providers are bound by strict confidentiality agreements and data protection standards equivalent to our own.
Legal Requirements: We may disclose information when required by Canadian law, court orders, or regulatory authorities. We will notify you of such requests unless prohibited by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred subject to the same privacy protections outlined in this policy.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA, you have significant rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a commonly used format within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account. Most corrections can be made directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated data. We'll remove your information within 60 days, except where retention is required by law.
Data Portability
Receive your data in a structured, machine-readable format that can be transferred to another service provider if desired.
Restrict Processing
Request limitations on how we process your data while maintaining your account access for essential platform functionality.
Withdraw Consent
Opt out of non-essential data processing activities, marketing communications, or optional platform features at any time.
Data Security Measures
We implement comprehensive security measures to protect your financial data and personal information. Our multi-layered approach includes both technical and organizational safeguards designed to prevent unauthorized access, disclosure, or manipulation of your data.
All data transmissions are encrypted using industry-standard TLS protocols. We store information on secure Canadian servers with regular security audits, access controls, and monitoring systems. Our team receives regular privacy training, and we maintain incident response procedures to address any potential security concerns promptly.
Data Retention Periods
We retain different types of information for varying periods based on legal requirements, business needs, and the nature of the data. Our retention schedule balances your privacy rights with legitimate business and regulatory requirements.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Duration of account plus 2 years | Service delivery and customer support |
| Financial Modeling Data | 5 years from last access | Regulatory compliance and audit requirements |
| Usage Analytics | 18 months | Platform improvement and optimization |
| Communication Records | 3 years | Customer service and dispute resolution |
| Payment Information | 7 years | Tax and financial regulatory compliance |
International Data Transfers
While we primarily store and process data within Canada, some of our trusted service providers may operate from other jurisdictions. When international transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
We maintain detailed records of all international transfers and regularly review the privacy practices of our international partners to ensure they meet Canadian privacy standards. You have the right to request information about any international transfers of your personal data.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to provide functionality, analyze usage patterns, and improve your experience. We use both essential cookies required for platform operation and optional cookies that enhance functionality and provide analytics insights.
You can manage cookie preferences through your browser settings or our cookie management interface. Disabling certain cookies may limit some platform features, but core financial modeling functionality will remain available.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. Significant changes will be communicated through email notifications and prominent notices on our platform.
Continued use of our services after policy updates constitutes acceptance of the revised terms. However, we will obtain additional consent for material changes that affect how we process your personal information.
Privacy Questions and Concerns
Our privacy team is available to address any questions about this policy or your personal information.
28 Chemin de la Côte-Saint-Louis O
Blainville, QC J7C 1B8, Canada Phone +1 (204) 772-1912
We respond to privacy inquiries within 5 business days and provide detailed responses within 30 days as required by Canadian privacy legislation.